CopUpBid — Privacy Policy

1. Introduction

CopUpBid (“CopUpBid”, “we”, “our”, or “us”) respects your privacy. This Privacy Policy describes how we handle information when you browse products, participate in auctions or games, create an account, or otherwise use our Services.

By using CopUpBid, you agree to the collection and use of information in accordance with this Policy and our Terms of Use.

2. Information We Collect

2.1 Information you provide to us

We may collect information that you voluntarily provide, including:

Account details (name, username, email address, password).
Profile information (shipping address, contact details, preferences).
Order and transaction details (products purchased, amounts, timestamps).
Messages sent to support (tickets, emails, chat logs, feedback).
Participation data in auctions, heists, and games (bids, entries, wins, losses).

2.2 Information collected automatically

When you use CopUpBid, we may automatically collect certain technical and usage data, such as:

IP address, device type, browser type and version, operating system.
Pages viewed, features used, links clicked, time spent on the platform.
Approximate location based on IP (where permitted by law).

2.3 Cookies and similar technologies

We use cookies and similar technologies to keep you signed in, remember preferences, secure the platform, and analyse performance. You can manage cookies in your browser settings, but some parts of the Services may not function correctly if you disable them.

3. How We Use Your Information

We use the information we collect for purposes including:

Providing and operating the Services: creating and managing accounts, enabling bids and purchases, delivering products.
Security and fraud prevention: monitoring suspicious activity, enforcing our Terms, protecting users.
Customer support: responding to requests, helping with orders, and troubleshooting issues.
Communications: sending service notifications (order updates, security alerts, changes to terms) and, where allowed, marketing messages about CopUpBid offers and events.
Analytics and improvements: understanding how users interact with CopUpBid, improving features and performance.
Legal compliance: fulfilling obligations under applicable laws and responding to lawful requests.

4. Legal Bases (where applicable)

In regions where data protection laws require a legal basis (for example, GDPR-style regimes), we rely on:

Contract – to provide the Services you request.
Legitimate interests – to secure and improve the platform.
Consent – for certain marketing or optional features.
Legal obligations – where we must keep or use data by law.

5. How We Share Information

We may share your information with:

Service providers – e.g. payment processors, hosting providers, analytics tools, communication platforms.
Logistics and delivery partners – to deliver orders, manage returns, and track shipments.
Business partners or merchants – where necessary for specific campaigns, promotions, or co-branded offers.
Authorities and regulators – where required by law, court order, or to protect our rights, users, or the public.

We do not sell your personal information as a standalone product. If any practice qualifies as “selling” under certain privacy laws, we will provide additional disclosures and choices.

6. International Transfers

Your information may be processed and stored in countries other than your own. Where required, we take steps to ensure that cross-border transfers comply with applicable data protection laws (for example, contractual safeguards or other approved mechanisms).

7. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide the Services and operate CopUpBid.
Support your account, orders, and participation in auctions/games.
Comply with legal, tax, and regulatory requirements.

When information is no longer required, we will delete or anonymise it, unless a longer retention period is required or allowed by law.

8. Your Rights & Choices

Depending on your jurisdiction, you may have rights over your personal information, such as:

Accessing the personal data we hold about you.
Requesting corrections or updates to inaccurate data.
Requesting deletion of certain information.
Objecting to or restricting certain processing activities.
Withdrawing consent for marketing at any time.

You can often update some data directly in your account settings. For other requests, you can contact us using the details in the “Contact” section below. We will respond within a reasonable time and in accordance with applicable laws.

9. Marketing Communications

We may send you marketing messages about CopUpBid products, promotions, auctions, or game events where:

You have given consent; or
We are otherwise permitted by law to do so.

You can opt out at any time by following the unsubscribe link in our emails or adjusting your notification preferences (where available). You will still receive essential service-related communications such as order confirmations, security alerts, or updates to our Terms and policies.

10. Security

We use reasonable technical and organisational measures to protect your personal information, including encryption in transit (HTTPS), access controls, and monitoring for unusual activity.

However, no method of transmission or storage is completely secure. You are responsible for keeping your password and account details confidential and for logging out of shared devices. If you suspect unauthorised access, please notify us immediately.

11. Children’s Privacy

CopUpBid is not intended for children under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal data from children. If we learn that a child has provided personal information, we will take reasonable steps to delete it as soon as possible.

12. Third-Party Links & Services

CopUpBid may contain links to third-party websites, apps, or services (for example, payment providers, logistics tracking, or external offers). We are not responsible for the privacy practices or content of these third parties.

We encourage you to review the privacy policies of any third-party services you use.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page and may display a notice in the app or on the site.

Your continued use of CopUpBid after changes take effect means you accept the updated Policy.

14. Contact

If you have questions, requests, or concerns about this Privacy Policy or our data practices, you can contact us at: